ViaPartner Ratings
What you need to know about ViaPartner Ratings & what they mean
Rider Ratings
Average Ride Rating from Via riders
The Driver Rating with Via is a simple but smart rating system that measures a driver partner’s overall ability to service rides and deliver great experiences for our shared customers on the Via Platform.
The ViaPartner Rating:
– Measures Rider Ratings, Successful Pickups, and Arrival Times.
– Provides a ranking on a 0 – 10 scale.
What We Measure:
Partners with the best Rider Ratings…
- Greet riders with a hello & confirm their names
- Are courteous and respectful
- Have relaxed music & drive safely
- Handle difficult situations professionally
Successful Pick Ups
The percentage of rides assigned that are completed successfully
Partners with the most Successful Pick Ups…
- Keep an eye on their device for new rides
- Text Via Ops to help find riders
- Avoid delays to reach rider on time
Arrival Time
The percentage of riders pickup up within 3 minutes of your expected arrival time
Partners with great Arrival Times…
- Leave on time for rides
- Avoid delays on the way to pick ups and drop offs
- Choose alternate routes to avoid obstacles
Acceptance Rate
How many ride requests you accept
Partners with the high acceptance rates…
- Accept most new ride requests
- Pay close attention to the Via Partner app – you have 20 seconds to accept a ride!
Cancellation Rate
How many rides you cancel after accepting them
Partners with the low cancellation rates…
- Avoid canceling accepted rides
- Do not accept rides that they cannot complete
Ratings Impact
What does my ViaPartner Rating mean?
Questions?
Send us a note at dcdrivers@ridewithvia.com, and we’ll be in touch!